Delete your Bhol account and data

How to request deletion

1. Email privacy@bhol.app with the subject Delete my Bhol account.
2. Send the request from the email address associated with your Bhol account, or include that address in your message. If you use Sign in with Apple with Hide My Email, include your Apple private relay address if available. Do not send your password.
3. We may ask you to verify account ownership before deleting it. We will delete your account and associated personal data within 30 days of your request and email you when the process is complete.

This button opens your email app; send the email to submit your request. You can also copy privacy@bhol.app into any email service. No app download or sign-in is required to submit a request.

What we delete

Within 30 days, we delete the following personal data associated with your account that Bhol holds, including data held on our behalf by service providers:

• Account information: your name, email address, sign-in identifiers, and profile.
• Stored learning data: language preferences, goals, flashcard responses, review schedules, completed lessons and scenarios, streaks, study time, and progress.
• Referral information and links associated with your account.
• Any stored voice recordings you opted in to contribute and any saved conversation data associated with your account.
• Other personal data linked to your account, including support messages and account-linked diagnostic or usage data, except records we are legally required to keep as described below.

Deletion is permanent. Your account and its learning progress cannot be restored.

What may be kept and for how long

Legally required records: We may retain records such as billing or transaction records only for the period required by applicable law. The period depends on the record and applicable legal requirement; if this applies to your request, we will explain which records are retained, why, and the applicable retention period in our reply. These records are not used to keep your Bhol account active.

Voice and conversations: By default, raw voice audio is not retained after transcription, and conversation transcripts are kept only for the active session unless you choose to save them. Opt-in voice clips have a maximum normal retention period of 90 days and are deleted sooner when you request account deletion, within the 30-day deletion period.

Data only on your device: Some learning progress and cached content is stored locally. An email request cannot remotely erase your device. You can remove these local copies by clearing Bhol's app storage in your device settings or deleting the app. You do not need to reinstall Bhol to request deletion.

Subscriptions

Requesting account deletion does not automatically cancel a subscription billed by Google Play or Apple. To stop future charges, cancel it separately through Google Play subscriptions or Apple subscriptions. Subscription cancellation is not a condition for submitting a deletion request.